Frequently Asked Questions

1. Do I have to integrate directly with the MerchantSuite platform?
No, MerchantSuite provides off-the-shelf solutions that do not require an integration or technical implementation. An API is available for merchants looking to automate and integrate MerchantSuite to their environment

2. How long does it take?
You can start taking payments instantly as soon as you sign up.

3. What payments can I accept using MerchantSuite?
We provide payment services for following cards:

  • MasterCard
  •  Visa
  • American Express
  • Diners Club

We can also process bank account payments.

4. How much does it cost to use the MerchantSuite services?
We provide simple and easy pricing structures on our pricing page.

5. How long has MerchantSuite been providing payment services?
MerchantSuite has been providing payments services for over 20 years to some of Australia’s largest organisations.

6. What countries does MerchantSuite operate in?
Currently MerchantSuite operates in Australia, New Zealand, Singapore, Brunei, Kenya, Nigeria and Egypt.

7. Which banks do you work with?
MerchantSuite works with all the major Australian banks.

8. Does MerchantSuite have a solution for my business?
MerchantSuite provides payment solutions to over 35,000 business of all sizes across all industries. The range and flexibility of the MerchantSuite platform allows us to provide a complete solution to any business from small online retailers all way through to Government and Enterprise businesses.

9. Is MerchantSuite PCI DSS compliant?
MerchantSuite has been continuously PCI DSS compliant since 2007, and in addition is compliant with the ISO 9001, ISO 27001 and ISO 31000 standards.

10. How quickly do I receive my money from my transactions processed through MerchantSuite?
This depends on your banking arrangements. If your Acquirer is the same bank where you have your bank account, then you would be paid for your transactions the following day. MerchantSuite does not delay settlement. A transaction typically takes 2-5 seconds to process, depending on Internet connection.

11. What are activities?
An activity is a payment processed using your MerchantSuite products. All our plans include free activities.