Contact Centre PaymentsProvide the ultimate phone payment experience for your customers
Keep card data safe
Protect your customer’s card data by having them type in their credit card details on their phone, instead of reciting them out loud, whilst still on the phone with the agent. Agents no longer need to be exposed to card data when accepting credit card payments as all card data is kept within our PCI DSS level 1 compliant environment. There are more secure ways to pay than with a virtual terminal.
The separation of card data from the contact centre environment allows continuous customer service call recording whilst keeping card data secure.
Decrease average handle time
Resolve calls faster with single-click payments using tokenisation and digital wallets. Innovative one-touch solutions such as Payment Request using Apple Pay can bring over-the-phone payment time to under 60 seconds. Agents can monitor payment status in real time for evaluation purposes.
Improve call resolution
Enhance customer experience by offering versatile solutions that cater to different payment preferences. Customers can either make a secure payment with an agent on the line, receive a payment request via email or SMS and pay on a secure payment page (on the call or later), or make payments over the phone through an automated phone payment service.